Privacy Policy

Last Updated: June 17, 2026

Epic Colours LLC operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Epic Colours LLC is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

We may collect or process the following categories of personal information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment card information, transaction details, payment confirmations, and other payment information.
• Account information including usernames, passwords, preferences, and settings.
• Transaction information including items viewed, added to cart, purchased, returned, exchanged, or canceled.
• Communications with us including information submitted through customer service inquiries, emails, text messages, and support requests.
• Device information including browser type, IP address, device identifiers, and network connection information.
• Usage information including interactions with our website, products, and services.

Personal Information Sources

We may collect personal information:

• Directly from you when you create an account, place an order, sign up for marketing communications, submit forms, or contact us.
• Automatically through cookies, analytics tools, and similar technologies.
• From service providers who assist us in operating our business.
• From business partners and third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve Services

We use your personal information to:

• Process and fulfill orders.
• Process payments.
• Arrange shipping and delivery.
• Provide customer support.
• Manage accounts.
• Facilitate returns and exchanges.
• Improve our products, services, and website experience.

Marketing and Advertising

We may use your personal information to send marketing communications, promotional offers, discount codes, product announcements, and advertising related to Epic Colours LLC products and services.

SMS Messaging

If you opt in to receive SMS messages from Epic Colours LLC, we may send recurring marketing and customer care text messages, including:

• Promotional offers
• Discount codes
• Product announcements
• Order confirmations
• Order status updates
• Shipping notifications
• Pickup notifications
• Customer support communications

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, QUIT, or STOPALL.

For assistance, reply HELP, INFO, or SUPPORT.

Consent to receive SMS messages is not a condition of purchase.

Security and Fraud Prevention

We use personal information to:

• Authenticate accounts.
• Detect and prevent fraud.
• Protect customers and our business.
• Secure our website and services.

Communicating With You

We may communicate with you regarding:

• Orders
• Customer support requests
• Account updates
• Shipping and pickup notifications
• Service-related communications

Legal Reasons

We may use personal information to comply with applicable laws, legal obligations, government requests, legal proceedings, and to enforce our policies and agreements.

How We Disclose Personal Information

We may disclose personal information:

• With Shopify and service providers who help operate our business.
• With payment processors and shipping providers.
• With customer support, analytics, hosting, and technology providers.
• When required by law or legal process.
• During business transactions such as mergers, acquisitions, or asset transfers.

SMS Data Protection

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in, SMS consent, and phone numbers collected for SMS communications are never shared with anyone for any purpose. Any information sharing described elsewhere in this Privacy Policy excludes mobile opt-in data.

SMS consent and phone numbers may be shared only with service providers as necessary to deliver text messages and operate our messaging program.

Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions, provide customer support, send order updates, shipping notifications, pickup notifications, promotional offers, discounts, and announcements regarding our products and services.
2. You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send the SMS message STOP to us, we will send you an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, simply opt in as you did the first time and we will begin sending messages to you again.
3. If you are experiencing issues with the messaging program, reply HELP for assistance or contact us directly at support@epiccolours.com.
4. Carriers are not liable for delayed or undelivered messages.
5. Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on communication needs. If you have questions about your text or data plan, please contact your wireless provider.
6. For information regarding how we collect, use, and protect your personal information, please review the remainder of this Privacy Policy.

Relationship With Shopify

Our Services are hosted by Shopify. Information submitted through our website may be transmitted to and processed by Shopify and its service providers as necessary to operate and improve the Services.

For more information regarding Shopify’s privacy practices, please visit:

https://www.shopify.com/legal/privacy

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those third-party websites.

Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so that we may remove the information.

Security and Retention

We take reasonable measures to protect your personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Receive a copy of your information.
• Opt out of certain marketing activities.

Managing Communication Preferences

You may unsubscribe from marketing emails using the unsubscribe link contained in those emails.

If you have opted in to receive SMS communications, you may opt out at any time by replying STOP to any text message received from Epic Colours LLC.

Even if you opt out of marketing communications, we may continue to send transactional messages regarding orders, accounts, or services.

Complaints

If you have concerns about our privacy practices, please contact us using the information below.

International Transfers

Your information may be transferred, stored, and processed in countries outside your own jurisdiction as necessary to provide our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Contact Us

Epic Colours LLC

Email: support@epiccolours.com

Website: https://epiccolours.com

If you have questions regarding this Privacy Policy, our privacy practices, or our SMS messaging program, please contact us using the information above.